Easy Returns & Refunds: Your Satisfaction is Guaranteed!
We want you to love your purchases from Cliab. That’s why we offer a hassle-free return policy for 30 days from the date you receive your order.
Here’s what you need to know:
- You can return any new or slightly used item in its original packaging for a full refund.
- We’ll cover the return shipping costs for your convenience.
Simple Steps for Returning an Item
- Contact our friendly customer service team at service@cliab.com to initiate a return.
- We’ll provide you with a prepaid return shipping label (for eligible returns).
- Pack your item securely in its original packaging and send it back to us.
- Once we receive and inspect your return, we’ll process your refund within one business day.
We’re committed to making your shopping experience at Cliab enjoyable. If you have any questions about our return policy, please don’t hesitate to contact us!
Tracking Your Refund
We aim to process returns quickly and efficiently. Once your return is received and inspected (usually within one business day), you’ll receive an email notification with an update on your refund status.
Here’s what to do if your refund seems delayed:
- Double-check your bank statement: Refunds can sometimes take a few business days to appear in your account.
- Contact your bank: They might be able to provide additional information on the timing of your refund.
- Still haven’t received your refund? We’re here to help! Contact us at service@cliab.com with your order number, and we’ll investigate the issue further.
Exchanges
We want to ensure you receive a perfect product. If your item is defective or damaged, we’ll gladly replace it with the same item. Here’s how to initiate an exchange:
- Contact us: Send an email to service@cliab.com with your order number and a brief description of the issue.
- Return instructions: We’ll provide a prepaid return shipping label (for eligible exchanges) and a warehouse address for easy return.
Gifts
Giving gifts should be a pleasure! Here’s how returns work for gifts:
- Marked as a gift: If the item was marked as a gift, the recipient will receive a gift credit for the value of the return upon its approval.
- Not marked as a gift: If not marked as a gift, the refund will go back to the original payment method used by the purchaser.
Need More help?
Contact us at service@cliab.com for any questions, requests, or complains. Or visit Help Page or About Us page for more.